Customer Support Advisor with Italian

Sofia, Bulgaria Customer Support 400.00 BGN friend's bonus
Easy Consult was established in 2004 and is the fastest-growing Bulgarian Recruitment company on the market focused on Experts and Management search in a broad range of industries and job roles. Our team is dedicated to the idea of delivering timely and customized services to the clients some of the most prominent and preferred employers in the country.

For one of our clients - a fast-growing international company, we are seeking a skilled and motivated Customer Support Advisor to join their team. In this role, you will be responsible for providing exceptional customer service and support to their Italian-speaking customers. You will be expected to handle a variety of customer inquiries, including product and service inquiries, technical issues, and billing inquiries.

  • Respond promptly and professionally to customer inquiries via phone, email, and chat in Italian;
  • Provide accurate and timely information to customers regarding products, services, and billing inquiries;
  • Troubleshoot issues and provide customers with effective solutions;
  • Follow up with customers to ensure their issues have been resolved to their satisfaction;
  • Collaborate with other departments to resolve complex issues and provide customers with the best possible service;
  • Identify opportunities to improve customer service processes and procedures;
  • Fluency in Italian and good command in English, both written and verbal;
  • Strong customer service skills with the ability to resolve customer issues effectively and efficiently;
  • Strong communication and interpersonal skills;
  • Ability to work independently and collaboratively with other team members;
  • Detail-oriented with strong organizational and time management skills;
  • Experience working in a customer service or support role is preferred;
  • Availability to work on shifts. 
The company offers:
  • Top-notch salary;
  • Monthly performance bonuses;
  • 13th salary;
  • Additional health insurance;
  • Additional 4 days paid leave;
  • Taxi vouchers;
  • Food checks;
  • Half price sport cards;
  • Working hours, organized in shifts;
  • Taxi vouchers;
  • Career advance & learning opportunities;
  • Game room (play station, foosball & pool table);
  • Free snacks and beverages in the office;
  • Team buildings and events;
  • Health & Wellbeing initiatives;
  • Internal Refer-a-friend bonus program;
  • Supportive work environment where you can grow and develop your skills.
If you are an outgoing and customer-focused individual with excellent communication skills in Italian and good command in English, we encourage you to apply for this exciting opportunity. Send us your CV in English and we will contact the short-listed candidates as soon as possible.

And if this job is not suitable for you, but you know a person who is a perfect match on the requirements listed, please share the link or recommend it to your friend.

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.

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